Bites & Bowl
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Terms and Conditions

Welcome to Bites & Bowl. These Terms and Conditions govern your use of the Bites & Bowl website and your in-person visits to our restaurant and gaming floor at 22 High Street, Auckland, New Zealand. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services. These terms may be updated from time to time; continued use constitutes acceptance of changes.

Effective date: 18 September 2026

Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

  • “Bites & Bowl”, “we”, “us”, “our” refers to the restaurant and gaming venue at 22 High Street, Auckland.
  • “Venue” means the physical premises at 22 High Street, including the restaurant and gaming floor.
  • “Gaming floor” means the land-based gaming area within the venue, offering poker, roulette, and blackjack.
  • “Services” includes dining, reservations, and access to the gaming floor.
  • “You” or “your” refers to any visitor to the website or venue.

Website Use

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use. This includes respecting the security and integrity of our digital services at all times.

  • You must not attempt to gain unauthorized access to any part of the website, its server, or any connected database.
  • You must not use the website to transmit any harmful, illegal, defamatory, or offensive content.
  • We reserve the right to restrict access to the website at our discretion, including suspending access where we reasonably believe these terms have been breached.

Restaurant Services and Reservations

Reservations

Reservations can be made via phone or email. We recommend booking in advance, especially for groups and weekend dining, to ensure we can offer you the best possible table.

  • Phone: +64 9 442 66 22
  • Email: [email protected]
  • We may require a deposit for large group bookings. Any deposit terms will be explained at the time of booking.
  • Cancellations should be made at least 24 hours in advance. Late cancellations or no-shows may affect future booking eligibility.

Dining Policies

We strive to provide a relaxed and enjoyable dining experience for every guest. Please inform us of any dietary requirements or allergies when making your reservation or upon arrival.

  • We accommodate dietary needs where possible, but cannot guarantee allergen-free preparation due to shared kitchen equipment.
  • Dress code is smart casual. We ask that guests avoid swimwear, singlets, and excessively torn clothing.
  • We reserve the right to refuse service to intoxicated or disruptive guests in the interest of staff and patron safety.

Gaming Floor Terms

Access and Age

The gaming floor is a real, land-based casino within the venue. Access is restricted to persons aged 20 years or older, in accordance with New Zealand law. This age requirement is strictly enforced for the safety and compliance of all guests.

  • Valid photo ID may be required for entry, including a New Zealand driver licence, passport, or Kiwi Access card.
  • The gaming floor operates during later evening hours. Please check our Evening Experience page for current opening times.
  • We promote responsible gambling and provide information on support services. Please speak with our staff if you would like assistance or self-exclusion options.

Conduct

Guests must behave respectfully and follow staff instructions while on the gaming floor. Our team is trained to maintain a safe and welcoming environment for everyone.

  • Cheating or attempting to manipulate games is prohibited and will result in immediate removal and potential legal action.
  • We reserve the right to refuse entry or remove guests who violate these terms or behave in a threatening or disruptive manner.
  • No photography or recording is allowed on the gaming floor without prior permission from management.

Liability and Disclaimer

To the extent permitted by law, Bites & Bowl shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or venue. This includes loss of profits, data, or goodwill.

  • We are not liable for personal injury or property damage except where caused by our negligence or a breach of our legal obligations.
  • We are not responsible for lost or stolen items on the premises. Please keep your belongings secure at all times.
  • Gaming involves risk; guests participate at their own discretion. We encourage all guests to set personal limits and play responsibly.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Bites & Bowl or its licensors and is protected by intellectual property laws. This includes the Bites & Bowl name and logo, which are trademarks of the venue.

  • You may not reproduce, distribute, or create derivative works from any website content without prior written consent.
  • You may share links to our website for personal, non-commercial purposes, provided you do not imply endorsement by Bites & Bowl.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

  • We encourage informal resolution by contacting us first. Most concerns can be resolved quickly through open communication.
  • If a dispute cannot be resolved informally, it may be referred to mediation before any court proceedings are commenced.

Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page with an updated effective date.

  • Material changes will be highlighted where appropriate, and we may notify you through the website.
  • Continued use of the website after changes constitutes acceptance of the revised terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: